CRN 3DIn short: if you are not satisfied, we refund the full amount within 14 days of payment, no questions asked.
1. 14-day guarantee
For the first payment of a subscription to a package (Solo, Workshop or the CNC add-on, monthly or yearly) you can request a full refund within 14 days of the payment date. The same applies to the first payment after a free trial ends and to the payment for switching from monthly to yearly billing.
2. Subscription renewals
- Yearly subscription: you can request a refund of an automatic renewal within 14 days of the renewal.
- Monthly subscription: renewals are generally not refunded, but you can cancel at any time so that no further charges are made.
- Added users: we refund the prorated amount paid for users added mid-period if you remove them within 14 days of adding them.
3. After 14 days
After this period we consider requests case by case, e.g. when the Service was unavailable for a long time through our fault or you were charged twice by mistake. You always get a refund of the unused part if we terminate without fault on your side or remove a material feature of a paid package.
4. How to request a refund
- Open the "View receipt" or "Manage subscription" link in the email you received from Paddle, or go to paddle.net and look up your order, or
- email us at support@crn3d.com with the email address you paid with and your order number.
Refunds are issued by Paddle.com, our online reseller and Merchant of Record, to the payment method you used. The money usually arrives within 5–10 business days, depending on your bank. When a subscription payment is refunded, the subscription is cancelled.
5. Cancelling without a refund
You can cancel in the company settings of the app or via the link in your receipt email. Cancellation takes effect at the end of the paid period; until then everything works as before, and your projects remain available to view and download afterwards.
6. Statutory rights
This policy does not limit your statutory rights, including the right of consumers in the EU, EEA and United Kingdom to withdraw from the contract within 14 days, as described in the Paddle Buyer Terms.
This policy is also available in Serbian / Bosnian.